Help & Support
RETURNS & EXCHANGES
OUR POLICY
At All Star, we want our customers to be completely satisfied with their purchase made from www.allstarheating.ie
We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.
We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied.
If you have any questions about this policy, please contact our sales team at: sales@allstarheating.ie or phone us on (+353) 876067833
REFUNDS:
Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.
Goods Damaged in Transit:
If any goods delivered to you are damaged, please contact us at: sales@allstarheating.ie within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.
Deliveries:
After placing an order online, we may contact you to arrange the delivery date, otherwise, a shipping confirmation email will be sent out after your order has been fulfilled and dispatched from our location. This will leave with a courier and is usually delivered within 48 hours. They will have a tail lift and pallet truck and will leave your delivery in the driveway. They will not 'handball' the delivery due to insurance reasons. Please ensure there are no access issues e.g. gravel driveway, chippings, loose surfaces, cattle grid etc. They will not move up kerbs or over steps. Please note that if access to your property is difficult or if you have a gravel driveway that the delivery will have to be made as a standard kerb side delivery. Please note the pallet will be left with you to dispose of.
If access to the delivery address is restricted by sharp bends and narrow roads you must inform us when ordering as we may need to make alternative arrangements.
If the goods have been damaged in transit, you must write this down on the drivers delivery note. The delivery driver will take this note back to the depot.
Your Right to Cancel your Order:
Subject to the terms set out below, you have the right to cancel your order and return the goods, provided that:
(a) it is before and up to 14 days starting from the day after the goods are received by you.
(b) the goods are in perfect condition.
(c) the packaging remains in an ‘as new’ state.
Prior to returning the goods, please contact us at: sales@allstarheating.ie.
(a) You will be responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.
(b) Items can only be returned in their original condition and unopened.
This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.